24hr Control Room

Acclaimed Security officers are monitored by a manned 24hr control room, 365 days of the year.

The Control Room facility has been awarded the NSI Gold standard and is operated by highly experienced controllers equipped with the latest technology.

The Control Room monitors all our security officers whilst on duty to ensure they are in attendance and carrying out their regular patrols.

The controllers have site specific escalation procedures in place to ensure officers are booking on and off duty when they should and making their hourly welfare calls.

Around the clock support to deal with alarm responses and emergency situations.

Security officers at all our sites are required to follow strict procedures to book on and off duty with the control room, and to make hourly check calls. In the unlikely event that a call is missed a mobile supervisor is dispatched to the site to undertake a safety check.

Acclaimed Security’s control room will be your first key holder ensuring that calls reporting alarm activations are answered promptly and information from Alarm Receiving Centres (ARC’s) are recorded accurately.

The experienced controllers then notify our mobile response units providing additional details regarding the assignment as may be required.

Fully audited record of all events / incidents.

The systems record all calls received or made as well as date, time and CLI detail. All actions taken by the controllers are recorded in a real time incident log.

Disaster Recovery and Business Continuity Protection

The systems are duplicated at multiple geographical locations to prevent service interruptions that would normally cripple most businesses.